Cut your monthly telephony expenses by up to 70%
Bits Technology offers enterprise-level telecommunication solutions at a cost you can truly afford. Whether your business is in the market for a VoIP system, more secure data and wireless systems or next generation cabling infrastructure, we provide an effective solution that will increase the overall efficiency of your business, as well as how it interacts and shares information. We are proud to announce that we have partnered with Digium to offer our clients the feature rich Switchvox telephone system for a fraction of the cost of traditional phone systems. Learn more about our new Switchvox product offering below.
Switchvox is the Best Communications System for Your Business
The combination of the Switchvox system and Digium phones provides a complete communications solution for small and mid-sized businesses. It’s more than a phone system—it’s a better way to communicate. This Unified Communications system integrates all of your office communications, including phone, fax, chat and web mashups. Customize your communications experience right down to the phone. Access call queues, your presence, and the applications you need, right on your desk phone.
Do more than just talk—count on Switchvox to help you easily transition from simple telephony to a feature-rich UC solution. Now you can truly communicate the way you want to communicate. You can improve productivity by accessing all of your office communications tools no matter where you are—on a mobile phone or at the office. Talk about flexibility!
Who is Digium?
Digium’s VoIP solutions provide a competitive edge for small, mid-sized and large businesses. Digium’s product lines include Asterisk® custom communications, Switchvox® Unified Communications (UC), and a family of HD IP phones that deliver enterprise-class features at a price businesses can afford.
Digium® is the creator, primary developer and sponsor of Asterisk, the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich voice communications server.
Switchvox is the award-winning, UC solution built on the power of Asterisk with thousands of installations worldwide.
Switchvox is the Smarter Choice for Your Next Phone System
VOIP will Save You Money
Out of the box, Switchvox has more features
and is more affordable than proprietary
systems that have fewer features! Customers
can save up 70% on their monthly expenses
in telephony costs and service charges.
And because we don’t lock you in to specific
service providers or equipment vendors for
your network, you can choose a solution that
fits your needs and your budget.
Easy to Manage
An intuitive point-and-click interface allows
you to manage every aspect of Switchvox
from anywhere you have Internet access.
Empower your employees to manage their
own Find-me Follow-me and voicemail
boxes. You can easily know the “who, what,
when, and where” of your business calls
using Switchvox’s extensive features. These
features can be accessed directly from your
desk phone or Switchboard.
Many Products in One
Switchvox is more than just a business
phone system. When combined with
Digium phones, it is a complete Unified
Communications solution. The system
combines the power of many products into
one such as a conference bridge, chat/
instant messaging server and fax server.
Consolidate some of your office activities
and save more money in the process.
Grows With You
You want a system that will easily
accommodate future growth, without
unexpected expenses. Scalability and
advanced features are just what Switchvox
provides. The flexibility of Switchvox allows
you to easily add new users, whether in the
office or mobile or even remote locations as
your business expands, without disrupting
your current communications system.
POWERFULLY INTUITIVE
Let the Switchvox phone systems work for you by easily integrating other business
applications with your phone calls. Access real data, trigger events and enable
business processes with incoming calls. Automatically access your caller’s record
with built-in support for Salesforce.com and Sugar CRM. Administrators and Users
are able to access real-time call queue information, access detailed reports and
logs easily in Switchvox. Monitor calls whether you’re remote or in the office. Know
everything you need to know about your caller even before you pick up the phone.
POWERFULLY COLLABORATIVE
Today’s conversations involve more than just your voice. With Switchvox, you
can click on an extension to initiate high-definition calls with the Digium phones.
Switchvox systems also support high-quality video-calling so you feel more
connected with remote callers and won’t have to miss a facial expression. Think of
how much you can save if you don’t have to get on an airplane every time you want
to get business done.
POWERFULLY MOBILE
You define where and when you communicate. Imagine being able to receive your
office phone calls on any phone. Whether you are at your desk, on your cell phone
or using the hotel phone, others in your office will see you are on the phone – your
“presence” stays with you. With Fixed Mobile Convergence, easily transfer calls from
any phone back to your Digium desk phone or another caller without interrupting
the call, allowing you to take your office on the road!
The Switchboard is available for every user.
Drag-and-drop calls, chat, update your CRM system, and more, all with the unique capabilities of the Switchboard web-interface. Note, Switchvox panels are not limited to the Switchboard. Access key data right from your Digium phone—such as presence, queue details, and more. Switchvox provides all of these features and more in every system, without any additional licensing or cost!
The Switchboard Web-Interface Provides Real-Time Call Control and More
PresenceSee who is in the office, and know who is on a call or away from their desk. Call rules update automatically based on an employee’s presence.
Chat (Instant Messaging)Improve employee communication with integrated chat. Communicate however your workflow demands, without using unsecured public chat servers for corporate communications.
Traditional and VoIP CallsBy mixing VoIP with traditional calls, your business can optimize communications and save money without sacrificing features.
Recording and MonitoringGreat for training and auditing calls, managers can easily monitor, whisper, barge and record calls from the Switchboard. You can also record calls directly from your Digium phone.
Real-Time Interaction
Switchvox’s Switchboard has click-to-call, and drag-and-drop transfers, and other features that make it easier than ever to communicate intuitively.
Switchvox Apps (Mashups)
Easily mashup Switchvox with any web application to give your employees everything they might need for a call, before they answer it!
Call Queues (Automated Call Distribution)
Not just for the call center, Switchvox and Digium phones bring powerful call queuing functionality to even the smallest business that needs to efficiently handle inbound calls.
CRM Integration
Switchvox is integrated with Salesforce.com and SugarCRM. Your sales and service organization will have customer information right at their fingertips when they get a phone call. What a productivity boost!
Switchvox Offers Enterprise-Class Features at a Price You Can Afford
Microsoft® IntegrationSwitchvox Notifier fully integrates with Outlook® Calendars, Emails, Tasks and Contacts as well as Word®, PowerPoint® and Excel
Unified MessagingWith voicemail delivered to your inbox or mobile device, you can stay in communication, wherever you are.
Reporting and Call LoggingSee details about all calls in your system. Custom, statistical reports can be scheduled and emailed to you automatically.
Conferencing
A built-in conference bridge allows all of your employees to manage their own conference rooms on-demand.
Mobility(Fixed Mobile Convergence)
Receive, transfer and record calls from any phone and any location through Switchvox. With the mobile apps for the iPhone, Blackberry
and Android, you can easily access Switchvox from your phone.
Video Calling
Collaborating over long distances has never been easier or less expensive since video phones are compatible with Switchvox.
Fax
With Switchvox, fax is integrated. Meaning, one number can be used for your faxes and your calls. Faxes are delivered directly to your inbox!
Developer Friendly
Switchvox’s XML-based Extend API makes it easy for a web application developer to integrate Switchvox with any web tool, without any Switchvox-specific training.
Interactive Voice Response
The extensive built-in IVR allows you to automatically provide information as well as collect information to the caller, and get the caller where they need to when they first call your office.
Choose the Switchvox System that’s Right for You
Digium’s business phone system, Switchvox “demonstrates excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on investment that customers make in its products and services.” — Frost and Sullivan
Protect Your Investment
Stay Up-to-Date with All New Software Releases
Silver, Gold and Platinum subscription plans are available for each of these systems, so you can choose the coverage that is right for your business.
“Switchvox’s built-in call center
functionality with call recording
closed the deal when we were
shopping for a phone system. The
total cost for a Switchvox solution
with all features included was less
than just the end-of-life upgrade
cost for our existing system.”
Travel Services Customer
Digium Phones
Designed Exclusively for Switchvox
The Digium phones are the first phones
designed exclusively for Switchvox.
Offering the tightest integration
possible, these phones incorporate
plug-and-play installation saving you
time. Extend your Switchvox system to
your desk phone, so you can customize
your complete communications experience
whether you’re in the office or on the
road.
Make Your Business More Efficient
Interactive Voicemail
Play, fast forward, rewind and forward voicemail
Agent/Manager Queue
Access detailed information from the phone
Interactive, Real-time Status
See and set status, automatically changing your call rules
Parked Calls
Park and retrieve parked calls from this app
Contacts
Easily search, see status information, call, and send calls to voicemail for business and personal contacts
Record, Conference, and Monitor
Access advanced call features at your fingertips
Auto Provisioning
Simply plug these phones in, automatically discover your Switchvox server, select the user, and start talking. It is that simple.
With all features included,
Digium is recognized as the Best Value in UC Phone Systems.
“SMBs are expected to continue to retain a cautious approach to spending,and their UC decisions will be
shaped not only by business process and communications improvements, but also by hard cost factors
(like cost savings). This means some SMBs will take a more evolutionary approach to UC as they leverage
existing investments in phones or communications infrastructure instead of migrating to UC suites in a
single leap.”
Gartner, Marketscope Report, Magic Quadrant for Corporate Telephony
Written by: Jay Lassman, Steve Blood, Geoff Johnson — 9/15/2011
Digium, ShoreTel and Microsoft are positioned in the Visionaries
Quadrant of Gartner, Inc.’s 2011 Magic Quadrant for
Corporate Telephony report.
We’re changing the way the world communications. Again.
Digium®, Inc. provides Asterisk® software, telephony hardware, and Switchvox® business phone systems that deliver enterprise-class Unified Communications at an affordable price. Digium is the creator, primary developer and sponsor of the Asterisk project; the world’s most widely used open source communications software. Asterisk turns an ordinary computer into a feature-rich communications server. With a community of more than 80,000 developers and users worldwide, Asterisk has been used to create VoIP communication solutions in more than 170 countries. Since 1999, Digium has empowered developers to create innovative communications solutions based on open standards and open source software, providing an alternative to proprietary phone system vendors. Digium’s business communications
products are sold through a worldwide network of reseller partners.
For more information on Switchvox Contact Bits Technology: (703)831-3777 • bitsint@bitstechnology.com
